Implemented Jira Service Desk with Slack integration (Atlassian Assist)

Implemented Okta with Advanced User Lifecycle Management

• User profiles mastered by BambooHR

Transitioned from Google Workspace Business to Enterprise

• Conducted multiple user migrations after acquisitions

Rolled out & maintained device management with Jamf and Microsoft Intune

• Deployed enterprise-enrolled Windows & macOS devices with zero-touch setup

• Deployed adaptive endpoint protection with SentinelOne

Established hardware deployment partners with buy & hold inventory

• Bulgaria, Canada, Colombia, United States

Configured SSO and provisioning across core business applications

Rolled out Atlassian Access

Developed Jira automations to perform common admin tasks without leaving the request page

Developed management scripts to perform complex operations

Implemented Okta with Advanced User Lifecycle Management

• User profiles mastered by UKG

Transitioned from Google Workspace Business to Enterprise Plus

Rolled out macOS device management with Kandji

• Deployed enterprise-enrolled ChromeOS & macOS devices

• Deployed adaptive endpoint protection with SentinelOne

Established hardware deployment partners with buy & hold inventory.

• Canada

Configured SSO and provisioning across core business applications

Developed management scripts to perform complex operations

Implemented shadow IT discovery & license usage analytics